> For the complete documentation index, see [llms.txt](https://docs.yelda.fr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yelda.fr/readme.md).

# Introduction

Bienvenue dans la documentation de Yelda, la plateforme d'agents conversationnels (chatbot et callbot) pour automatiser votre relation client.

Cette documentation vous accompagne dans la prise en main de l'outil, du **paramétrage** de votre agent jusqu'au **pilotage** de son activité au quotidien.

## Pilotage

Suivre et analyser l'activité de votre agent une fois en ligne :

* [Le tableau de bord](/pilotage/tableau-de-bord.md)
* [La page Conversations](/pilotage/conversations.md)
* [La page Utilisateurs](/pilotage/utilisateurs.md)
* [La page SMS](/pilotage/sms.md)

## Paramétrage

Comprendre comment le comportement et les connaissances de votre agent sont définis.

### IA de conversation

* [Le prompt IA](/parametrage/ia-de-conversation/prompt-ia.md)
* [La base de connaissances](/parametrage/ia-de-conversation/base-de-connaissances.md)

### Plateformes

* [Personnalisation visuelle du webchat](/parametrage/plateformes/personnalisation-webchat.md)


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.yelda.fr/readme.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.